Contact Support
Use this page when troubleshooting does not resolve a workspace, billing, generation, or moderation issue.
Primary support channel
Email support@lomio.art from the account connected to your Lomio workspace.
What to include
For the fastest response, include the relevant identifiers and a short reproduction path.
- Workspace id or workspace slug.
- Project, episode, character, task, generation, or video generation id.
- The page URL where the issue happened.
- The exact error category or message shown in Lomio.
- Whether retrying changed the result.
- For billing issues, include the checkout or payment timestamp.
Issue categories
| Category | Use when |
|---|---|
| Workspace access | You can sign in but cannot enter a workspace or project. |
| Generation task | A script, storyboard, prompt, LoRA, or video task failed or is stuck. |
| Billing | Checkout, credits, subscriptions, refunds, or invoices look incorrect. |
| Moderation | A prompt, dataset, or output was blocked and you need review guidance. |
| Marketplace | An install, review, bookmark, creator asset, or listing needs help. |
Before emailing
- Check Troubleshooting for the common error category.
- Refresh the page and confirm whether the issue is still present.
- Copy the relevant ids from the task, generation, billing, or project page.
Do not send secrets
Never email API keys, Supabase service role keys, payment secrets, cookies, or raw access tokens. Lomio support will never ask for them.